Updates were recently applied to the Azer CMS website to improve the ticket system and update the Direct Message System.

Private Support Tickets that do not receive Member's response will receive a 48-hour notice and a 24-hour notice following if there is no continued response. After the 48-hours is up the ticket will be considered "Abandoned", closed, and changed to a resolved status. Member's will receive notifications via email to the address associated with their account. Links to view the ticket are included in emails sent out.

Please note, the emails sent are via an automated system and will be sent from "NoReply@azer-cms.com" which is not a monitored inbox.


Direct Message System

The recent update also improved a new feature to the Azer CMS Website which allows Direct Messages from Member to Member. This feature is built into the Member's Dashboard and can be accessed from the Member's Menu on the top right side of the Azer CMS Website Menu.

User's will see a red "!" next to their username when a new message is available. The link in the drop-down menu will update to reflect the number of unread messages.

At this time there is no way to lookup a member directly to start a new conversation. Members can do so from the Member Listing, via an Open Topic within the Community Forums, or from a Member's User Profile.

If you encounter any issues with the Direct Message System, please open a Support Ticket via the Member's Dashboard using the "Azer CMS Website Issues" option as the Support Category. If you have any Feedback or Suggestions, feel free to reply to this thread or open a Support Ticket via the Member's Dashboard using the "Feedback & Suggestions" option as the Support Category.